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Windows 2000 Error Codes
RED
is a possible Solution
600 An operation is pending
600 An internal error occurred. Restart your
computer to make sure that all recent configuration changes have
taken effect.
601 The port handle is invalid
601 An internal error occurred. Restart your
computer to make sure that all recent configuration changes have
taken effect.
602 The port is already open
602 The COM port that the network connection
attempted to use is already in use by another active network connection
or another process (for example, a phone line monitoring program,
such as a fax program). Quit the application that is blocking the
use of the COM port.
603 Caller's buffer is too small
603 An internal error occurred. Restart your
computer to make sure that all recent configuration changes have
taken effect.
604 Wrong information specified
604 The remote access phonebook file and
the current Network and Dial-up Connections configuration are probably
inconsistent. If you changed your communications equipment (such
as your serial port or modem), make sure you reconfigure Network
and Dial-up Connections. See To configure a connection
605 Cannot set port information
605 The remote access phonebook file and
the current Network and Dial-up Connections configuration are probably
inconsistent. If you changed your communications equipment (such
as your serial port or modem), make sure you reconfigure Network
and Dial-up Connections. See To configure a connection. If the error
persists, delete and re-create the connection in Network and Dial-up
Connections.
606 The port is not connected
606 An internal error occurred. Restart your
computer to make sure that all recent configuration changes have
taken effect.
607 The event is invalid
607 An internal error occurred. Restart your
computer to make sure that all recent configuration changes have
taken effect.
608 The device does not exist
608 The remote access phonebook file and
the current Network and Dial-up Connections configuration are probably
inconsistent. If you changed your communications equipment (such
as your serial port or modem), make sure you reconfigure Network
and Dial-up Connections. See To configure a connection. If the error
persists, delete and re-create the connection in Network and Dial-up
Connections.
609 The device type does not exist
609 The remote access phonebook file and
the current Network and Dial-up Connections configuration are probably
inconsistent. If you changed your communications equipment (such
as your serial port or modem), make sure you reconfigure Network
and Dial-up Connections. See To configure a connection. If the error
persists, delete and re-create the connection in Network and Dial-up
Connections.
610 The buffer is invalid
610 An internal error occurred. Restart your
computer to make sure that all recent configuration changes have
taken effect.
611 The route is not available
611 Your network configuration is probably
incorrect. Restart your computer to make sure that all recent configuration
changes have taken effect. If the error persists, consult the Windows
2000 event log for detailed warnings or errors.
612 The route is not allocated
612 Your network configuration is probably
incorrect. Restart your computer to make sure that all recent configuration
changes have taken effect. This error may also occur if your computer
is running low on resources. If the error persists, consult the
Windows 2000 event log for detailed warnings or errors.
613 Invalid compression specified
613 An internal error occurred. Restart your
computer to make sure that all recent configuration changes have
taken effect.
614 Out of buffers
614 An internal error occurred. Restart your
computer to make sure that all recent configuration changes have
taken effect. If the error persists, consult the Windows 2000 event
log for detailed warnings or errors.
615 The port was not found
615 The remote access phonebook file and
the current Network and Dial-up Connections configuration are probably
inconsistent. If you changed your communications equipment (such
as your serial port or modem), make sure you reconfigure Network
and Dial-up Connections. See To configure a connection. If the error
persists, delete and re-create the connections in Network and Dial-up
Connections.
616 An asynchronous request is pending
616 An internal error occurred. Restart your
computer to make sure that all recent configuration changes have
taken effect.
617 The port or device is already disconnecting
617 Wait for Network and Dial-up Connections
to finish disconnecting.
618 The port is not open
618 An internal error occurred. Restart your
computer to make sure that all recent configuration changes have
taken effect.
619 The port is disconnected
619 Restart your computer to make sure that
all recent configuration changes have taken effect.
620 There are no endpoints
620 Your network configuration is probably
incorrect. Restart your computer to make sure that all recent configuration
changes have taken effect. If the error persists, consult the Windows
2000 event log for detailed warnings or errors.
621 Cannot open the phone book file
621 Network and Dial-up Connections uses
the Rasphone.pbk file located in the systemroot\System32\Ras folder.
Make sure the file is in this folder, and then restart Network and
Dial-up Connections.
622 Cannot load the phone book file
622 Network and Dial-up Connections uses
the Rasphone.pbk file located in the systemroot\System32\Ras folder.
Make sure the file is in this folder, and then restart Network and
Dial-up Connections.
623 Cannot find the phone book entry
623 Network and Dial-up Connections located
the phone book, but cannot find the specified connection entry.
This error should not occur unless another application is using
the Network and Dial-up Connections phone book and has specified
an incorrect connection entry.
624 Cannot write the phone book file
624 Network and Dial-up Connections uses
the Rasphone.pbk file located in the systemroot\System32\Ras folder.
Make sure your disk is not full and that you have permission to
change this file.
625 Invalid information found in the phone book
625 The phonebook file, Rasphone.pbk, may
be corrupt. Delete this file from the systemroot\System32\Ras folder,
and then restart Network and Dial-up Connections to create a new
one.
626 Cannot load a string
626 An internal error occurred. Restart your
computer to make sure that all recent configuration changes have
taken effect. If the error persists, consult the Windows 2000 event
log for detailed warnings or errors
627 Cannot find key
627 One of the Network and Dial-up Connections
configuration files probably contains invalid information. If you
are using a modem that is not supported by Windows 2000, install
a supported modem.
628 The port was disconnected
628 If this is a dial-up connection, redial
the connection. If you continue to get this message, reduce the
modem's initial speed, and turn off the advanced modem features.
See To change the maximum modem port speed. If the problem persists,
contact your system administrator. If this is a virtual private
network (VPN) connection, access may be denied because of a remote
access policy or some other authentication issue. See your system
administrator.
629 The data link was terminated by the remote machine
629 The connection link disconnected for
one of the following reasons: An unrecoverable phone line error.
A noisy line. Disconnection by the system administrator. Failure
to negotiate correctly with the modem on the remote access server
at the selected speed. To reestablish the connection, click Redial.
You can also enable automatic redialing on the Options tab for the
connection. If this error persists, reduce the modem speed for the
connection to 9600 bps, and then try to redial. See To change the
maximum modem port speed. You can try to connect to another server
to determine if the problem is related to the particular remote
access server you are calling. Also, you can try connecting to the
original server from another phone line
630 The port was disconnected due to hardware failure
630 The link disconnected for one of the
following reasons: An unrecoverable error occurred in your modem
(or other communication device). An unrecoverable error occurred
on your communications port. Your modem cable is unplugged. To diagnose
and correct the problem, do the following: Make sure your modem
is on and your cable is securely attached. Make sure your modem
is functioning properly. For instructions on testing your modem,
see To test a modem.
631 The port was disconnected by the user
631 An action on your computer disconnected
the line. Redial.
632 The structure size is incorrect
632 An internal error occurred. Restart your
computer to make sure that all recent configuration changes have
taken effect. If the error persists, consult the Windows 2000 event
log for detailed warnings or errors
633 The port is already in use or is not configured for Remote
Access dialout
633 If this is a dial-up connection, the
COM port that the network connection attempted to use is already
in use by another active network connection or another process (for
example, a phone line monitoring program, such as a fax program).
Quit the application that is blocking the use of the COM port. If
this is a virtual private network (VPN) connection, the VPN device
that the network connection attempted to use cannot be opened. If
the problem persists, see your system administrator.
634 Cannot register your computer on the remote network
634 The remote access server cannot register
the name of your computer on the network. This generally occurs
with the NetBIOS protocol, but it may also occur with TCP/IP or
IPX protocols. Typically, the error occurs when an address is already
in use on the network. Contact your system administrator.
635 Unknown error
635 An internal error occurred. Restart your
computer to make sure that all recent configuration changes have
taken effect. If the error persists, consult the Windows 2000 event
log for detailed warnings or errors.
636 The wrong device is attached to the port
636 Your hardware configuration and the configuration
settings for your connection are probably inconsistent with each
other. If you changed your communications equipment (such as a serial
port or modem), make sure you reconfigure the connection. See To
configure a connection.
637 The string could not be converted
637 An internal error occurred. Restart your
computer to make sure that all recent configuration changes have
taken effect.
638 The request has timed out
638 An internal error occurred. Restart your
computer to make sure that all recent configuration changes have
taken effect.
639 No asynchronous net available
639 Your NetBIOS network configuration is
probably incorrect. Restart your computer to make sure that all
recent configuration changes have taken effect. If the error persists,
consult the Windows 2000 event log for detailed warnings or errors.
If you call for help, record the Fail Code (a NetBIOS error code)
and give it to the technical support staff.
640 A Net BIOS error has occurred
640 The modem cannot negotiate a connection
at the speed that is set. Set the modem to a lower initial speed,
and then redial. See To change the maximum modem port speed. Also,
try disabling modem compression and software compression. See To
configure a modem for a dial-up connection or To disable software
compression. If you still cannot make a connection, try adding the
NWLink IPX/SPX/NetBIOS Compatible Transport Protocol to the connection.
See To add a network component.
641 The server cannot allocate Net BIOS resources needed to support
the client
641 Ask your system administrator to increase
the resource capacity of the remote access server, or use Services
in Computer Management to stop nonessential services on your computer,
such as Messenger and Network DDE.
642 One of your Net BIOS names is already registered on the remote
network
642 Another computer with the same computer
name is already logged on to the remote network. Each computer on
the network must be registered with a unique name. Verify the following:
A computer with the same computer name as yours is not located on
the network you are connecting to. Your computer is not already
physically attached to the network that you are attempting to connect
to.
643 A network adapter at the server failed
643 Report this error to your system administrator
644 You will not receive network message popups
644 Another computer that is already connected
to the network is using your messaging name. Messages addressed
to you are sent to that computer. If you want to receive messages
at your remote workstation, you must remember to log off your office
computer before you dial in to the network the next time. This error
does not affect messaging through Microsoft Outlook, Microsoft Outlook
Express, or Microsoft Exchange.
645 Internal authentication error
645 An internal error occurred. Restart your
computer to make sure that all recent configuration changes have
taken effect.
646 The account is not permitted to log on at this time of day
646 Your account is configured for limited
access to the network. If you need to access the network at a different
time of day than what is presently configured, ask your system administrator
to change the configuration.
647 The account is disabled
647 The user account is disabled. This may
be due to repeated failed logon attempts or because the system administrator
disabled the account for security reasons. Ask your system administrator
to enable your account in Local Users and Groups.
648 The password has expired
648 If you connect through Network and Dial-up
Connections, you are automatically prompted to change your password.
If you connect by using the rasdial command, you can change your
password by doing the following: Press CTRL+ALT+DEL. Click Change
Password, and then follow the instructions on the screen. If you
belong to an administrators group and your password expires, another
administrator must change your password. You cannot change the password
yourself.
649 The account does not have Remote Access permission
649 The account does not have permission
to dial in for one of the following reasons: You have a valid account
on the domain you selected, but your account does not have permission
to access the network remotely. Ask your system administrator to
enable dial-in permission for your user account, or enable dial-in
permission in Routing and Remote Access. Your account has either
expired, been disabled, or is locked out, or your dial-in access
has been locked out. You are either attempting to connect outside
of allowable server logon hours, attempting to connect outside of
the times allowed for dial-in access, or the policy that applies
to your account may not allow dial-in access. A caller ID rule may
prevent you from connecting. For example, your account may be required
to dial in from a specific number. The remote computer may only
allow local accounts to connect. An authentication protocol may
be required that your computer cannot negotiate, or your computer
may be attempting to use a protocol that is not authorized by the
policy on the remote computer. If you have an account with dial-in
permission on another domain, do the following to use your account
on that domain: Right-click the connection, and then click Properties.
On the Options tab, select the Prompt for name and password, certificate,
etc. and Include Windows logon domain check boxes. On the Security
tab, clear the Automatically use my Windows logon name and password
(and domain if any) check box, and then click OK. Double-click the
connection, and then click Dial. Specify the appropriate user name,
password, and domain.
650 The Remote Access server is not responding
650 One of the following may have caused
this error: The remote access server is not running. Contact your
system administrator to make sure the server is running. The line
may be too noisy, or your modem may have failed to negotiate correctly
with the modem of the remote access server at the selected speed.
For either of these possibilities, lower the initial speed (bps)
of the modem, and then redial. See To change the maximum modem port
speed. Check the Hardware Compatibility List to make sure that your
modem is listed. For the most up-to-date list of supported modems,
see the Hardware Compatibility List at the Microsoft Web site (http://www.microsoft.com/).
Your Windows 2000 CD includes a copy of this list (drive:\Support\hcl.txt)
that was accurate as of the date Windows 2000 was released. If your
modem is listed, contact the modem manufacturer to see if an updated
Modem.inf file is available. The modems serial cable may need replacing.
The authentication settings for the connection may be incorrect.
Contact your system administrator to make sure that your authentication
settings meet those required by the remote access server. The software
compression and modem hardware compression for the remote access
server may be enabled at the same time. Generally, the remote access
server software compression is enabled and hardware compression
is disabled.
651 Your modem (or other device) has reported an error
651 Your modem (or other device) reported
an error. If this is a dial-up connection, and you are using a supported
external modem, turn off and then restart the modem. Close and restart
Network and Dial-up Connections, and then redial. If your modem
is not supported by Network and Dial-up Connections, switch to a
supported modem. For the most up-to-date list of supported modems,
see the Hardware Compatibility List at the Microsoft Web site (http://www.microsoft.com/).
Your Windows 2000 CD includes a copy of this list (drive:\Support\hcl.txt)
that was accurate as of the date Windows 2000 was released. Make
sure you correctly configured your modem for remote access. To check
your configuration, see To configure a connection. If this is a
virtual private network (VPN) connection, you may have specified
an incorrect TCP/IP address in the connection configuration, or
the server that you are trying to reach may not be available. To
determine if the server is available, see your system administrator.
652 Unrecognize response from the device
652 Your modem (or other device) returned
a message that is not listed in one or more of your script files
(Pad.inf, Switch.inf, or filename.scp). If you are using a supported
external modem, turn off and restart the modem, and then redial.
If the problem persists, try connecting at a lower initial speed.
See To change the maximum modem port speed. For the most up-to-date
list of supported modems, see the Hardware Compatibility List at
the Microsoft Web site (http://www.microsoft.com/). Your Windows
2000 CD includes a copy of this list (drive:\Support\hcl.txt) that
was accurate as of the date Windows 2000 was released.
653 A macro required by the device was not found in the device
.INF file section
653 One of the Network and Dial-up Connections
configuration files probably contains information that is not valid.
If your modem is not supported by Network and Dial-up Connections,
switch to a supported modem. For the most up-to-date list of supported
modems, see the Hardware Compatibility List at the Microsoft Web
site (http://www.microsoft.com/). Your Windows 2000 CD includes
a copy of this list (drive:\Support\hcl.txt) that was accurate as
of the date Windows 2000 was released.
654 A command or response in the device .INF file section refers
to an undefined macro
654 One of the Network and Dial-up Connections
configuration files probably contains information that is not valid.
If your modem is not supported by Network and Dial-up Connections,
switch to a supported modem. For the most up-to-date list of supported
modems, see the Hardware Compatibility List at the Microsoft Web
site (http://www.microsoft.com/). Your Windows 2000 CD includes
a copy of this list (drive:\Support\hcl.txt) that was accurate as
of the date Windows 2000 was released.
655 The macro was not found in the device .INF file
section
655 One of the Network and Dial-up Connections
configuration files probably contains information that is not valid.
If your modem is not supported by Network and Dial-up Connections,
switch to a supported modem. For the most up-to-date list of supported
modems, see the Hardware Compatibility List at the Microsoft Web
site (http://www.microsoft.com/). Your Windows 2000 CD includes
a copy of this list (drive:\Support\hcl.txt) that was accurate as
of the date Windows 2000 was released.
656 The macro in the device .INF file section contains
an undefined macro
656 One of the Network and Dial-up Connections
configuration files probably contains information that is not valid.
If your modem is not supported by Network and Dial-up Connections,
switch to a supported modem. For the most up-to-date list of supported
modems, see the Hardware Compatibility List at the Microsoft Web
site (http://www.microsoft.com/). Your Windows 2000 CD includes
a copy of this list (drive:\Support\hcl.txt) that was accurate as
of the date Windows 2000 was released
657 The device .INF file could not be opened
657 One of the Network and Dial-up Connections
configuration files probably contains information that is not valid.
If your modem is not supported by Network and Dial-up Connections,
switch to a supported modem. For the most up-to-date list of supported
modems, see the Hardware Compatibility List at the Microsoft Web
site (http://www.microsoft.com/). Your Windows 2000 CD includes
a copy of this list (drive:\Support\hcl.txt) that was accurate as
of the date Windows 2000 was released
658 The device name in the device .INF or media .INI file is too
long
658 One of the Network and Dial-up Connections
configuration files probably contains information that is not valid.
If your modem is not supported by Network and Dial-up Connections,
switch to a supported modem. For the most up-to-date list of supported
modems, see the Hardware Compatibility List at the Microsoft Web
site (http://www.microsoft.com/). Your Windows 2000 CD includes
a copy of this list (drive:\Support\hcl.txt) that was accurate as
of the date Windows 2000 was released.
659 The media .INI file refers to an unknown device name
659 One of the Network and Dial-up Connections
configuration files probably contains information that is not valid.
If your modem is not supported by Network and Dial-up Connections,
switch to a supported modem. For the most up-to-date list of supported
modems, see the Hardware Compatibility List at the Microsoft Web
site (http://www.microsoft.com/). Your Windows 2000 CD includes
a copy of this list (drive:\Support\hcl.txt) that was accurate as
of the date Windows 2000 was released.
660 The device .INF file contains no responses for the command
660 One of the Network and Dial-up Connections
configuration files probably contains information that is not valid.
If your modem is not supported by Network and Dial-up Connections,
switch to a supported modem. For the most up-to-date list of supported
modems, see the Hardware Compatibility List at the Microsoft Web
site (http://www.microsoft.com/). Your Windows 2000 CD includes
a copy of this list (drive:\Support\hcl.txt) that was accurate as
of the date Windows 2000 was released.
661 The device .INF file is missing a command
661 One of the Network and Dial-up Connections
configuration files probably contains information that is not valid.
If your modem is not supported by Network and Dial-up Connections,
switch to a supported modem. For the most up-to-date list of supported
modems, see the Hardware Compatibility List at the Microsoft Web
site (http://www.microsoft.com/). Your Windows 2000 CD includes
a copy of this list (drive:\Support\hcl.txt) that was accurate as
of the date Windows 2000 was released.
662 Attempted to set a macro not listed in the device .INF file
section
662 One of the Network and Dial-up Connections
configuration files probably contains information that is not valid.
If your modem is not supported by Network and Dial-up Connections,
switch to a supported modem. For the most up-to-date list of supported
modems, see the Hardware Compatibility List at the Microsoft Web
site (http://www.microsoft.com/). Your Windows 2000 CD includes
a copy of this list (drive:\Support\hcl.txt) that was accurate as
of the date Windows 2000 was released.
663 The media .INI file refers to an unknown device type
663 One of the Network and Dial-up Connections
configuration files probably contains information that is not valid.
If your modem is not supported by Network and Dial-up Connections,
switch to a supported modem. For the most up-to-date list of supported
modems, see the Hardware Compatibility List at the Microsoft Web
site (http://www.microsoft.com/). Your Windows 2000 CD includes
a copy of this list (drive:\Support\hcl.txt) that was accurate as
of the date Windows 2000 was released.
664 Cannot allocate memory
664 The system is out of memory. Close some
programs, and then redial.
665 The port is not configured for Remote Access
665 If the device is already being used for
another connection, hang up that connection. Modify the connection
to use another device. See To configure a connection.
666 Your modem (or other device) is not functioning
666 Your modem (or other device) is not responding
for one of the following reasons: The external modem is turned off.
The modem is not securely connected to your computer. Make sure
the cable is securely fastened to both the modem and the computer.
The serial cable does meet the specifications required by Network
and Dial-up Connections. The modem has experienced a hardware problem.
Turn off the modem, wait for 20 seconds, and then restart the modem.
667 Cannot read the media .INI file
667 One of the Network and Dial-up Connections
configuration files probably contains information that is not valid.
If your modem is not supported by Network and Dial-up Connections,
switch to a supported modem. For the most up-to-date list of supported
modems, see the Hardware Compatibility List at the Microsoft Web
site (http://www.microsoft.com/). Your Windows 2000 CD includes
a copy of this list (drive:\Support\hcl.txt) that was accurate as
of the date Windows 2000 was released.
668 The connection dropped
668 Redial the connection. If you continue
to receive this message, reduce the modem's initial speed and turn
off advanced modem features, such as software compression. See To
change the maximum modem port speed or To disable software compression.
If the problem persists, contact your system administrator. Also,
you should confirm that the modem is compatible. For the most up-to-date
list of supported modems, see the Hardware Compatibility List at
the Microsoft Web site (http://www.microsoft.com/). Your Windows
2000 CD includes a copy of this list (drive:\Support\hcl.txt) that
was accurate as of the date Windows 2000 was released. If you are
dialing manually, make sure you are connected before you click Done.
You are dialing manually if you selected Operated-Assisted Dialing
on the Advanced menu in the Network and Dial-up Connections folder.
669 The usage parameter in the media .INI file is invalid
669 One of the Network and Dial-up Connections
configuration files probably contains information that is not valid.
If your modem is not supported by Network and Dial-up Connections,
switch to a supported modem. For the most up-to-date list of supported
modems, see the Hardware Compatibility List at the Microsoft Web
site (http://www.microsoft.com/). Your Windows 2000 CD includes
a copy of this list (drive:\Support\hcl.txt) that was accurate as
of the date Windows 2000 was released
670 Cannot read the section name from the media .INI file
670 One of the Network and Dial-up Connections
configuration files probably contains information that is not valid.
If your modem is not supported by Network and Dial-up Connections,
switch to a supported modem. For the most up-to-date list of supported
modems, see the Hardware Compatibility List at the Microsoft Web
site (http://www.microsoft.com/). Your Windows 2000 CD includes
a copy of this list (drive:\Support\hcl.txt) that was accurate as
of the date Windows 2000 was released.
671 Cannot read the device type from the media .INI file
671 One of the Network and Dial-up Connections
configuration files probably contains information that is not valid.
If your modem is not supported by Network and Dial-up Connections,
switch to a supported modem. For the most up-to-date list of supported
modems, see the Hardware Compatibility List at the Microsoft Web
site (http://www.microsoft.com/). Your Windows 2000 CD includes
a copy of this list (drive:\Support\hcl.txt) that was accurate as
of the date Windows 2000 was released
672 Cannot read the device name from the media .INI file
672 One of the Network and Dial-up Connections
configuration files probably contains information that is not valid.
If your modem is not supported by Network and Dial-up Connections,
switch to a supported modem. For the most up-to-date list of supported
modems, see the Hardware Compatibility List at the Microsoft Web
site (http://www.microsoft.com/). Your Windows 2000 CD includes
a copy of this list (drive:\Support\hcl.txt) that was accurate as
of the date Windows 2000 was released
673 Cannot read the usage from the media .INI file
673 One of the Network and Dial-up Connections
configuration files probably contains information that is not valid.
If your modem is not supported by Network and Dial-up Connections,
switch to a supported modem. For the most up-to-date list of supported
modems, see the Hardware Compatibility List at the Microsoft Web
site (http://www.microsoft.com/). Your Windows 2000 CD includes
a copy of this list (drive:\Support\hcl.txt) that was accurate as
of the date Windows 2000 was released.
674 Cannot read the maximum connection BPS rate from the media
.INI file
674 One of the Network and Dial-up Connections
configuration files probably contains information that is not valid.
If your modem is not supported by Network and Dial-up Connections,
switch to a supported modem. For the most up-to-date list of supported
modems, see the Hardware Compatibility List at the Microsoft Web
site (http://www.microsoft.com/). Your Windows 2000 CD includes
a copy of this list (drive:\Support\hcl.txt) that was accurate as
of the date Windows 2000 was released.
675 Cannot read the maximum carrier BPS rate from the media .INI
file
675 One of the Network and Dial-up Connections
configuration files probably contains information that is not valid.
If your modem is not supported by Network and Dial-up Connections,
switch to a supported modem. For the most up-to-date list of supported
modems, see the Hardware Compatibility List at the Microsoft Web
site (http://www.microsoft.com/). Your Windows 2000 CD includes
a copy of this list (drive:\Support\hcl.txt) that was accurate as
of the date Windows 2000 was released
676 The line is busy
676 Redial the number. You can automate redialing
on the Options tab in the properties of the connection. See Configuring
Redial Settings. If this is a virtual private network (VPN) connection,
check the host name or IP address of your destination server, and
try to connect again. Also, contact your system administrator to
verify that the remote server is running.
677 A person answered instead of a modem
677 A modem or other device did not pick
up the phone. Check the number and dial again. If this is a virtual
private network (VPN) connection, check the host name or IP address
of your destination server, and try to connect again.
678 There is no answer
678 A modem or other device did not pick
up the phone. Check the number and dial again. If this is a virtual
private network (VPN) connection, check the host name or IP address
of your destination server, and try to connect again. Also, make
sure that the phone line is plugged into the correct socket in the
modem. I hate this one it could be anything!
679 Cannot detect carrier
679 A modem or other device did not pick
up the phone. Many modems return this error if the remote modem
does not pick up the phone. Check the number and dial again. If
this is a virtual private network (VPN) connection, check the host
name or IP address of your destination server, and try to connect
again. You can automate redialing on the Options tab in the properties
of the connection. See Configuring Redial Settings.
680 There is no dial tone
680 A phone line may be incorrectly connected
to your modem or disconnected from your modem. The number may require
a prefix, such as 9, to access external lines, or the number may
be too long. Make sure that the phone line is plugged into the correct
socket in the modem. Also, make sure you added any special access
numbers, such as the prefix 9 followed by a comma, to connect to
an outside line. For example: 9,555-0100. For more information,
see To configure phone number modifiers. Check that there is no
stutter tone, which indicates voicemail messages, on your phone
line. Many modems cannot dial more than 34 digits. When longer numbers
are encountered, these modems split them into two or more strings,
of which only the first (incomplete) string is dialed. This occurs
with USRobotics and Multitech modems. The only known solution for
this problem is to use another brand of modem. For more information,
see the Personal Support Center at the Microsoft Web site (http://www.microsoft.com/).
681 General error reported by device
681 One of the Network and Dial-up Connections
configuration files probably contains information that is not valid.
If your modem is not supported by Network and Dial-up Connections,
switch to a supported modem. For the most up-to-date list of supported
modems, see the Hardware Compatibility List at the Microsoft Web
site (http://www.microsoft.com/). Your Windows 2000 CD includes
a copy of this list (drive:\Support\hcl.txt) that was accurate as
of the date Windows 2000 was released.
691 Access denied because user name and/or password is invalid
on the domain
691 Either your user account is not registered
with the domain listed, your password is expired, or you mistyped
the information. If you do not specify a domain, the remote access
server attempts to verify your user name and password on the domain
of which it is a member. Carefully retype your user name, password,
and domain. If you are unsure of this information, ask your system
administrator
692 Hardware failure in port or attached device
692 Your modem (or other device) is not responding
because of the following: The modem is either turned off, malfunctioning,
or is not securely connected to your computer. To resolve this problem,
do the following: Reset your modem. For more information, consult
your hardware documentation. If you are using an external modem,
ensure that you are using a proper serial cable, and that it is
connected securely. You may want to try replacing the modem cable.
Also, if you are using an adapter to connect your external modem
to your serial port, ensure that the adapter is wired properly for
modem communication. For example, a 9-to-25 pin adapter for a mouse
does not work properly with a serial network connection. Test the
serial port or multiport adapter, and replace it if necessary. Ensure
that the handshaking options for the modem are configured properly.
Consult your hardware documentation for information about different
handshaking options available for your modem. If your modem is not
supported by Network and Dial-up Connections, switch to a supported
modem. For the most up-to-date list of supported modems, see the
Hardware Compatibility List at the Microsoft Web site (http://www.microsoft.com/).
Your Windows 2000 CD includes a copy of this list (drive:\Support\hcl.txt)
that was accurate as of the date Windows 2000 was released. Verify
that another application, such as HyperTerminal, is not using the
communications port. If the port is being used, subsequently starting
Network and Dial-up Connections may cause this message to appear.
For more information, see the Personal Support Center at the Microsoft
Web site (http://www.microsoft.com/).
695 ERROR STATE MACHINES NOT STARTED
695 An internal error occurred. Restart your
computer to make sure that all recent configuration changes have
taken effect.
696 ERROR STATE MACHINES ALREADY STARTED
696 An internal error occurred. Restart your
computer to make sure that all recent configuration changes have
taken effect.
697 ERROR PARTIAL RESPONSE LOOPING
697 An internal error occurred. Restart your
computer to make sure that all recent configuration changes have
taken effect
699 The device response caused buffer overflow
699 An internal error occurred. Restart your
computer to make sure that all recent configuration changes have
taken effect
700 The expanded command in the device .INF file is too long
700 Commands in script files cannot exceed
256 characters. Break up the command into multiple commands. See
Automating the dial-up logon process by using Windows scripting
or Automating the dial-up logon process by using Switch.inf scripts.
701 The device moved to a BPS rate not supported by the COM driver
701 Your modem tried to connect at a speed
that the serial port cannot interpret. Reset your initial speed
to the next lowest standard bps rate. See To change the maximum
modem port speed.
703 ERROR INTERACTIVE MODE 704 ERROR BAD CALLBACK NUMBER
703 The server you are attempting to connect
to requires user interaction. The rasdial command, or the application
you are using that is attempting to dial, does not support user
interaction. If possible, try to connect by using an existing connection
in the Network and Dial-up Connections folder. If you are using
scripting to connect, try using a dial-up connection that is configured
with the Terminal feature. The terminal window may enable the user
interaction that is required. See To use the Terminal feature to
log on to a remote computer.
704 The callback number that you specified for the client is not
valid.
705 ERROR INVALID AUTH STATE 707 X.25 diagnostic indication
705 An internal error occurred. Restart your
computer to make sure that all recent configuration changes have
taken effect. If the error persists, consult the Windows 2000 event
log for detailed warnings or errors.
707 The X.25 connection returned an error. Ask your X.25 provider
to interpret the diagnostic information that is provided.
708 The account has expired
708 Ask your system administrator to reactivate
your account.
709 Error changing password on domain
709 Try changing your password again. If
you continue to receive this message, report it to your system administrator.
710 Serial overrun errors were detected while communicating with
your modem
710 Lower the modem's initial speed (bits
per second), and then redial. See To change the maximum modem port
speed.
711 RasMan initialization failure. Check the event log
711 The Remote Access Connection Manager
service may not be running. Modify the service to start automatically.
See To configure how a service is started. Restart your computer
to ensure that all recent configuration changes have taken effect.
If the error persists, consult the Windows 2000 event log for detailed
warnings or errors. See the Personal Support Center at the Microsoft
Web site (http://www.microsoft.com/) for more information. Your
modem, or modem cable, may be causing a problem. Confirm that your
modem is supported. For the most up-to-date list of supported modems,
see the Hardware Compatibility List at the Microsoft Web site (http://www.microsoft.com/).
Your Windows 2000 CD includes a copy of this list (drive:\Support\hcl.txt)
that was accurate as of the date Windows 2000 was released. Try
replacing the modem cable.
712 Biplex port is initializing. Wait a few seconds and redial
712 This error can occur on a connection
that is configured to receive calls (biplex connection). It happens
when you dial out at the same time the server is initializing the
connection for receiving calls. Network and Dial-up Connections
redials in a few seconds.
713 No active ISDN lines are available
713 Make sure that your ISDN line is plugged
in correctly and that the terminating resistors are installed correctly
(see the documentation for your ISDN card), and then redial. If
you still receive this error, contact customer service for the ISDN
card vendor or your ISDN telephone company.
714 Not enough ISDN channels are available to make the call
714 All of the available ISDN channels are
busy. Typically, ISDN provided in the BRI (Basic Rate Interface)
level of service offers two channels on which voice or data calls
can be made. If both channels are in use, Network and Dial-up Connections
is not able to dial out. Hang up one channel and then redial.
715 Too many errors occurred because of poor phone line quality
715 Too many asynchronous errors occurred
on your phone line during authentication. Try again. If the problem
persists, lower your baud rate and disable any modem features that
are set. See To change the maximum modem port speed and To configure
an installed modem.
716 The Remote Access IP configuration is unusable
716 There is a problem with the TCP/IP configuration
on the remote access server. For example, your connection is requesting
a TCP/IP address from the server that is not usable. Contact your
system administrator to verify the TCP/IP settings on your server.
717 No IP addresses are available in the static pool of Remote
Access IP addresses
717 Try to use an IP address that does not
cause a conflict on the remote network. If possible, use DHCP to
avoid addressing conflicts. See To configure TCP/IP settings.
718 PPP timeout
718 A PPP conversation started, but terminated
because the remote computer did not respond within an appropriate
time. This may be caused by poor line quality or by a problem at
the server.
719 PPP terminated by remote machine
719 A PPP conversation started, but terminated
at the request of the remote computer. An error probably occurred
on the server.
720 No PPP control protocols configured
720 Either there are no PPP network control
protocols configured for your connection, or the corresponding network
protocol is not installed. This error may occur when the type of
network protocol is changed during the product upgrade process.
For information about adding a network protocol, see To add a network
component
721 Remote PPP peer is not responding
721 A PPP conversation was attempted, but
the remote computer did not respond. This error occurs when the
server does not support PPP, such as a Windows NT 3.51 or earlier
remote access server, or a SLIP server. This error may also occur
if the server requires logging on by using a terminal window before
starting PPP. See To use the Terminal feature to log on to a remote
computer. If using a terminal window to log on solves the problem,
you can automate the process for future connections. See Automating
the dial-up logon process by using Windows scripting. This error
can also indicate faulty hardware on your computer, or the remote
server
722 The PPP packet is invalid
722 A PPP packet was received that is not
in a valid format. Your system administrator may need to log PPP
events to a file to solve the problem. For more information, see
the Personal Support Center at the Microsoft Web site (http://www.microsoft.com/).
723 The phone number, including prefix and suffix, is too long
723 The maximum length of the phone number,
including prefix and suffix, is 128 characters
726 The IPX protocol cannot be used for dial-out on more than one
port at a time
726 Only one connection can be used to dial
out by using the IPX protocol.
728 Cannot find an IP adapter bound to Remote Access
728 There is a problem with the TCP/IP configuration.
Restart your computer to ensure that all recent configuration changes
have taken effect.
729 SLIP cannot be used unless the IP protocol is installed
729 Verify that TCP/IP is installed. For
more information, see To add a network component
731 The protocol is not configured
731 Specific information was requested on
a PPP control protocol that is not configured. To identify the PPP
negotiation problem, ask your system administrator to enable PPP
logging by using the Netsh.exe utility.
732 The PPP negotiation is not converging
732 PPP parameter negotiation did not succeed
because the local and remote computers did not agree on a common
set of parameters. See your system administrator to verify the configuration
of network protocols such as TCP/IP, IPX, or NetBEUI. Also, your
system administrator can enable PPP logging by using the Netsh.exe
utility, which may help identify the PPP negotiation problem.
733 The PPP control protocol for this network protocol is not
available on the server
733 The server supports PPP but does not
support the network protocol for your connection. Ask your system
administrator to configure the connection to use a network protocol
that is supported by your server. Also, your system administrator
can enable PPP logging by using the Netsh.exe utility, which may
help to identify the PPP negotiation problem.
734 The PPP link control protocol terminated
734 A PPP link control protocol conversation
started, but terminated at the request of the remote computer. An
error probably occurred on the server. See your system administrator.
Also, your system administrator can enable PPP logging by using
the Netsh.exe utility, which may help to identify the PPP negotiation
problem.
735 The requested address was rejected by the server
735 Your connection is configured to request
a specific IP address. Either the server is not configured to permit
clients that request specific IP addresses, or the specific IP address
may already be in use by another client. If possible, use DHCP to
avoid addressing conflicts. See To configure TCP/IP settings.
736 The remote computer terminated the control protocol
736 A PPP network control protocol conversation
started, but terminated at the request of the remote computer. An
error probably occurred on the server. See your system administrator.
Also, your system administrator can enable PPP logging by using
the Netsh.exe utility, which may help to identify the PPP negotiation
problem.
737 Loopback detected
737 The local and remote computers that are
involved in the PPP conversation are the same computer. This usually
means that a device (for example, a modem) on the link is echoing
characters back. Try resetting these devices. For other vendor's
servers, it may indicate that the remote computer is attempting
a teletypewriter (TTY) login before connecting. You can configure
the connection for a post-connect terminal on the Security tab.
738 The server did not assign an address
738 The server cannot assign an IP address
to your computer from the pool of allocated addresses. Ask your
system administrator to configure the connection to use a specific
IP address on the client that does not cause a conflict on the remote
network. Or, if possible, use DHCP to avoid addressing conflicts.
See To configure TCP/IP settings.
739 The remote server cannot use the Windows 2000 encrypted password
739 This error occurs only when making a
PPP connection to a non-Microsoft server. The standard PPP authentication
protocols, used for interoperating with other servers, require that
the password is available in plaintext form, but Windows stores
only the encrypted form for security.
740 The TAPI devices configured for Remote Access failed to initialize
or were not installed correctly
740 The TAPI devices configured for Network
and Dial-up Connections failed to initialize or are not installed
correctly. Restart your computer to make sure that all recent configuration
changes have taken effect. If the error persists, consult the event
log for detailed warnings or errors.
741 The local computer does not support encryption
741 The Require data encryption (disconnect
if none) check box is selected on the Security tab, but your connection
does not have encryption capability. Clear the check box to use
unencrypted connections or see your system administrator. This error
may also occur if your password is longer than 14 characters, you
selected the Require data encryption (disconnect if none) check
box on the Security tab, and you selected Require secured password
in Validate my identity as follows. Use a password less than 14
characters, clear the Require data encryption (disconnect if none)
check box, and click Allow unsecured password in Validate my identity
as follows.
742 The remote server does not support encryption
742 The required level of encryption is not
available on the remote computer. One computer is probably using
128-bit encryption technology while the other is using 40-bit or
56-bit encryption. See your system administrator to determine your
level of encryption, and to verify that the server is using the
same level of encryption. 128-bit encryption is available without
restriction for North American users of Windows 2000, Windows NT
4.0 with Service Pack 3, and Windows 9x clients that use dial-up
networking 1.2 and higher. You need to order separately the version
of each of these products that supports 128-bit encryption. Availability
outside of North America is determined by United States Government
regulation. For more information, see Data encryption. 743 The remote
access server requires encryption, but your connection is not enabled
for encryption. See To configure identity authentication and data
encryption settings for a dial-up connection and To configure identity
authentication and data encryption settings for a VPN connection.
743 The remote server requires encryption
743 The remote access server requires encryption,
but your connection is not enabled for encryption. See To configure
identity authentication and data encryption settings for a dial-up
connection and To configure identity authentication and data encryption
settings for a VPN connection.
751 Invalid callback number. Only the characters 0 to 9, T, P,
W, (, ), -, @, and space are allowed in the number. Enter the correct
numbers and redial.
752 A syntax error was encountered while processing a script
752 A syntax error was encountered while
processing a script. See Automating the dial-up logon process by
using Windows scripting, Automating the dial-up logon process by
using Switch.inf scripts, or Troubleshooting logon scripts.
753 This connection is being used by Routing and Remote Access.
Use the Routing and Remote Access service to disconnect the connection.
The connection appears in either the list of routing interfaces
or the list of remote access clients.
754 An internal error occurred. Restart your computer to make sure
that all recent configuration changes have taken effect
755 Contact your system administrator.
756 Wait and try again later.
757 An internal error occurred. Restart your computer to make sure
that all recent configuration changes have taken effect. If the
error persists, consult the Windows 2000 event log for detailed
warnings or errors.
758 This error may occur if an application enables Internet connection
sharing while the properties of the connection are open, and then
you try to enable the feature. Close and then reopen the properties
of the connection. The Enable Internet connection sharing check
box on the Internet connection sharing tab should be selected.
760 An internal error occurred while attempting to enable routing.
Contact your system administrator.
761 An internal error occurred while Internet connection sharing
was being enabled. Contact your system administrator.
763 Close and reopen the properties of the connection. The Enable
Internet connection sharing check box on the Internet connection
sharing tab should be selected. Select a LAN connection from the
list.
764 Install a smart card reader.
765 Internet connection sharing configures the LAN connection
of the home network or small office network with a static address.
There is another network adapter in the system that is configured
with the same address. Change the static address of the network
adapter before enabling Internet connection sharing.
766 Contact your system administrator. If you are a member of
an Active Directory domain and need to request a certificate, see
To request a certificate. If you are not a member of an Active Directory
domain, or you need to request a certificate from the Internet,
see To submit a user certificate request via the Web.
767 Remove the additional static IP addresses, or reconfigure
the LAN connection for DHCP. See To configure TCP/IP settings.
768 If encryption is not necessary, disable encryption and try
again. See To configure identity authentication and data encryption
settings for a dial-up connection and To configure identity authentication
and data encryption settings for a VPN connection.
769 Either you specified a destination address that is not valid,
or your remote access server is down. Check the destination address
and try again
. 770 The remote computer may be rejecting your connection because
of a caller ID rule or another hardware setting.
771 Wait and try again later. 772 See your system administrator.
773 Enter the correct number and try again.
774 Wait and try again later. This error may indicate a timing
issue, or a problem with the remote computer.
775 The remote computer may be blocking your connection because
of a caller ID rule, a scheduling policy that only allows access
during specific times, or another setting. 776 See your system administrator.
777 See your system administrator.
778 In the authentication process, the server identifies itself
to your computer, and your computer identifies itself to the server.
When this error occurs, your computer is not recognizing the server.
779 Install a smart card. See To install a smart card reader on
a computer.
780 An internal error occurred. Contact your system administrator.
You may need to configure the connection for EAP. 781 Request a
certificate. If you are a member of an Active Directory domain,
see To request a certificate. If you are not a member of an Active
Directory dom
ain, or you need to request a certificate from the Internet, see
To submit a user certificate request via the Web
. 782 Remove the Network Address Translation (NAT) routing protocol.
See To delete an IP routing protocol.
783 Before you enable Internet connection sharing, verify that
the LAN adapter and its associated cabling are securely connected.
784 Configure the connection to use the same name as the smart
card. Open the properties of the connection, and on the Security
page, click Advanced (custom settings) and Settings. Select Smart
Card or other Certificate (encryption enabled), click Properties,
and then clear the Use a different user name for the connection
check box.
785 Configure the connection to use a smart card. See To enable
smart card or other certificate authentication.
786 Contact your system administrator. Your connection may be
failing for one or more of the following reasons: Your computers
certificate is invalid, expired, or lacks the private key that it
needs. None of your computers certificates are trusted by the server.
If you are a member of an Active Directory domain and need to request
a certificate, see To request a certificate. If you are not a member
of an Active Directory domain, or you need to request a certificate
from the Internet, see To submit a user certificate request via
the Web.
787 Contact your system administrator. Your connection may be failing
for one or more of the following reasons: Your user name and password
credentials are incorrect. The certificate your computer is using
expired. The certificate the server is using expired. If you are
a member of an Active Directory domain and need to request a certificate,
see To request a certificate. If you are not a member of an Active
Directory domain, or you need to request a certificate from the
Internet, see To submit a user certificate request via the Web.
788 Contact your system administrator. The current configuration
of L2TP parameters is not compatible with Microsofts implementation
of L2TP.
789 Contact your system administrator.
790 Contact your system administrator. Your connection may be
failing for one or more of the following reasons: The server you
are reaching does not have a certificate. The server you are reaching
does not have the correct certificate. Your connection is not configured
to use the correct certificate. If you are a member of an Active
Directory domain and need to request a certificate, see To request
a certificate. If you are not a member of an Active Directory domain,
or you need to request a certificate from the Internet, see To submit
a user certificate request via the Web
. 791 Contact your system administrator.
792 Contact your system administrator.
793 Contact your system administrator.
794 Contact your system administrator. The Framed-Protocol attribute
for your dial-in profile (in Advanced settings) must be set to PPP.
795 Contact your system administrator. The Tunnel-Type attribute
for your dial-in profile (in Advanced settings) must be modified.
796 Contact your system administrator. The Service-Type attribute
for your dial-in profile (in Advanced settings) must be set to Framed
or Callback Framed.
797 For instructions on installing a modem, see To install a modem.
798 Contact your system administrator. If you are a member of
an Active Directory domain and need to request a certificate, see
To request a certificate. If you are not a member of an Active Directory
domain, or you need to request a certificate from the Internet.
.
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