SU00xx Error messages
SU0010, SU0012, SU0015, or SU0016
If you receive one of these messages during Setup, see Installing
Windows 98 on a System Running Windows NT and Installing
Windows 98 on a System Running OS/2 in the Setup.txt (excerpt
from) for more information.
Your hard disk is password-protected. You must first remove the
password protection. For more information, see your computer documentation.
To set up Windows 98, your startup drive must be an MS-DOS
boot partition. If your startup drive is formatted as HPFS
or NTFS, you must create an MS-DOS boot partition before
running Setup. For more information about creating an MS-DOS boot
partition, see your computer documentation.
You may also receive this error if you have third-party partitioning
software such as EZ drive or Disk Manager installed. If so, reboot
your system and run Setup from an MS-DOS command prompt. For more
information, see Upgrading to Windows 98 - a Guide
"Setup cannot create files on your startup drive and cannot
set up Windows 98. There may be too many files in the root directory
of your startup drive, or your startup drive letter may have been
The root folder of a drive can hold a maximum of 512 entries (files
or folders). This message indicates that Setup has detected too
many directory entries in the root folder of your computer, and
Setup cannot create the files it needs to set up Windows 98. Move
or delete some files from the root folder of your drive, and then
run Setup again.
Note: Files with long filenames use more directory entries
than files with 8.3 filenames. Because the number of entries in
the root is limited to 512, the root directory can fill up with
fewer files if long filenames are used.
A file or folder called Desktop exists on your computer.
Rename or move your current Desktop folder, and then run Setup again.
Setup cannot open a required file, possibly because the file is
missing or damaged, or because your computer does not have enough
If you have already created a Startup Disk, quit Setup,
shut down your computer, insert the Startup Disk, and then restart
the computer. Then, run Setup from the MS-DOS command prompt.
SU99 is a prefix that is added to all errors that Setup
does not have a specific error message for. These errors are often
caused by low conventional memory. If you have already created a
Startup Disk, quit Setup, shut down your computer, insert
the Startup Disk, and restart the computer. Then, run Setup from
the MS-DOS command prompt.