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Outlook 98 Articles Available by Fax or E-Mail: Fax

The information in this article applies to:

  • Microsoft Outlook 98


This article shows you how to obtain support information from the Microsoft Knowledge Base by e-mail or by fax. If you are currently viewing this article on the World Wide Web, this information may not pertain to you.

More Information

The "Article Listing" section of this article includes a subset of Knowledge Base articles about Outlook Configuration, Environment and Setup. Use the instructions in the "Ordering an Articles by E-mail or by Fax" section of this article to order items from this list.

Note that because Microsoft Technical Support is constantly adding new information to the Knowledge Base, not all articles are listed here. For this reason, you may want to look on the Web to find the information you are looking for. Microsoft Technical Support on the Web is located at the following address on the World Wide Web:


Ordering an Article by E-mail

To have an article from the list sent to you in e-mail, send a message to "" (without the quotation marks), and use the Article ID in the subject line of the message, as in the following example:

   SUBJECT: Q119591

For more information about how to order an article by e-mail, send an e- mail message to the following e-mail address:

Ordering an Article over the Phone and Having It Sent to a Fax Machine

To have an article sent to a fax machine, use the Microsoft FastTips System. Microsoft FastTips is available 24 hours a day, 7 days a week, from a touch-tone telephone. To order items from this article list, first note the five- to six-digit number of the Article ID shown for each item, and then follow these steps:

1. Dial the toll-free FastTips number:

      (800) 936-4100

2. When prompted, select the appropriate number for the product you are

   using (for example, for Microsoft Word, select 2).

3. When prompted, select the version of the product that you are using.

4. From the "FastTips Main Menu," select 1 to place a FastTips catalog


5. At the "to order items from your catalog" prompt, select 1.

6. When prompted with the "at the tone, enter the item ID number followed

   by the pound key" message, enter the Article ID number from the
   following list and press # (use the numbers following "Q," but do not
   include "Q").
   NOTE: You can order up to five items at a time.

7. When prompted, select the fax option and enter your three-digit area

   code and seven-digit fax number.

8. When you're finished ordering, hang up.

If you have problems receiving a fax, please call the FastTips Hotline at (425) 635-3199.



Q188786   OL98: (IMO) Wrong Fax Number Is Dialed
Q188323   OL98: (IMO) Fax Number Verification Displays for Every Fax
Q188214   OL98: (IMO) New WinFax and New Fax Message Both on Actions menu
Q187979   OL98: (CW) Windows Messaging and Microsoft Fax with Windows 98
Q187978   OL98: (IMO) Can't Fax After Mail Merge from Microsoft Word
Q187645   OL98: Different Fax Services Installed With Outlook 98
Q187273   OL98: (IMO) ErrMsg: No Viewer Capable of Viewing FXO Files
Q186671   OL98: (CW) Taskbar Envelope Does Not Disappear After Viewing Fax
Q186576   OL98: Additional +1 Added to Phone Number of Contact
Q186349   OL98: (IMO) Winfax SE Fax Prints Black Page From Canon BJC600E
Q185610   OL98: (CW) ErrMsg: Unknown Recipient
Q185418   OL98: Data Missing When Importing and Exporting
Q185393   OL98: (IMO) Configuring AT&T Worldnet Service
Q185361   OL98: Internal Fields Used by Outlook Folders
Q184409   OL98: ODK: Fax Support Not Deployable with ODW
Q184390   OL98: (IMO) Blank Page Printed Instead of Received Fax
Q184287   OL98: (IMO) "Please select a cover page..." Error When Faxing
Q183973   OL98: (IMO) Err Msg: Automatic Printing of the File Has Failed
Q183947   OL98: (IMO) Cannot Remove WinFax By Disabling the Extension
Q183946   OL98: (IMO) How to Remove and Reinstall WinFax Starter Edition
Q183945   OL98: (IMO) Automatic Receive Fax Option Doesn't Stay Selected
Q183944   OL98: (IMO) Troubleshooting Symantec WinFax Starter Edition
Q183943   OL98: (IMO) WinFax Starter Edition Gives SMTP/POP Error On Send
Q183926   OL98: (IMO) Formatting Lost Using WinFax Starter Edition
Q183788   OL98: (IMO) No Menu Item for New Fax to Contact in Actions Menu
Q183762   OL98: (IMO) Microsoft Fax Replaced with WinFax Starter Edition
Q183708   OL98: (IMO) Fax Messages Sent Using Wrong Account
Q183463   OL98: (IMO) Large System Fonts Cause Clipping on Cover Pages
Q183462   OL98: Cannot Export to Personal Address Book
Q183410   OL98: Contents of the Outlook 98 ValuPack
Q183267   OL98: (IMO) ErrMsg: "Unable to Print the Attachment" in Fax
Q183129   OL98: Contents of the Outlook Readme File
Q183120   OL98: (IMO) Winfax Pro Update Utility Available
Q182874   OL98: Outlook Address Book Missing New Contact From Same Company
Q182609   OL98:(IMO) Fax Not in Inbox If Outlook Exited During Transmission
Q182572   OL98: How to Troubleshoot Mail Stuck in the Outbox
Q182159   OL98: (CW) User Profiles and Information Services
Q182151   OL98: Troubleshooting Outlook Configuration Problems
Q182001   OL98: How to Troubleshoot IPF Errors in Outllib.dll
Q181356   OL98: (CW) MAPI was Unable to Load the Information Service
Q181222   OL98: (CW) How to Type a Fax Number on the To Line of a Mail Msg
Q181070   OL98: Contact Fax Numbers May Fail with +1 Prefix
Q181054   OL98: (CW) Microsoft Fax Does Not Process Dialing Properties
Q180993   OL98: (CW) Cannot Edit Received Fax Message
Q180830   OL98: (CW) Contact Information Does Not Appear in Address Book
Q180479   OL98: Converting Windows Cardfile Files to Outlook
Q180426   OL98: Fax Uses Incorrect Country Code With Windows NT
Q180346   OL98: (CW) Non-delivery Message with Scheduled Fax and Wizard
Q180089   OL98: No Matching Items Found Using "From" Criteria
Q179752   OL98: (CW) How to Record a Fax in the Journal
Q179386   OL98: How to Send a Contact to a Fax Address
Q177813   OL98: File List for Full Install of Corporate/Workgroup Part 2
Q142345   WD97: Unable to Fax Mail Merge to Microsoft Fax from Word


For more information on other articles that can be faxed or e-mailed, see the following articles in the Microsoft Knowledge Base:


TITLE     : Outlook 98 Articles Available by Fax or E-mail: Configuration


TITLE     : Outlook 98 Articles Available by Fax or E-mail: Messaging


TITLE     : Outlook 98 Articles Available by Fax or E-mail: Programming


TITLE     : Outlook 98 Articles Available by Fax or E-mail: Usage



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