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OL98: Smart Quotes May Not Display Correctly

The information in this article applies to: Microsoft Outlook 98

Symptoms

Quotation marks do not display correctly. They appear as garbled text or as question marks.

Cause

You are using Microsoft Word 97 as your e-mail editor with Smart Quotes enabled. The receiving e-mail client does not support the Windows code page.

Resolution

To display the quotation marks correctly, choose one of the following: Disable the Smart Quotes feature in Word. Do not use Word as your e-mail editor.

   

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