OL98: (IMO) Unable to View Messages from Lotus Notes Senders
The information in this article applies to:
NOTE: These procedures only apply if you have
installed Outlook with the Internet Mail Only option. To determine
your installation type, on the Help menu click About Microsoft
Outlook. In About Microsoft Outlook you should see "Internet
Mail Only" if you have the Internet Mail Only option installed.
When a message from a Lotus Notes sender is opened in Microsoft
Outlook 98 Internet Mail Only, text written by the Notes sender
may not appear. The message will appear in the Preview Pane and
the AutoPreview. When replying or forwarding the message, any
text written by the Notes sender will not be sent.
Switch to the Corporate or Workgroup installation of Outlook.
To convert to the Corporate or Workgroup installation of Outlook,
use the following steps:
- Click Start, point to Settings
and then click Control Panel.
- Double-click Add/Remove Programs.
- Click to select Microsoft
Outlook 98, and then click Add/Remove.
- Click Add New Components,
and then click Install From CD or Install From Web, depending
on how you originally installed Outlook.
- Click Yes to allow Active
Setup to detect installed components.
- Scroll down to Mail Components
and click to select Corporate or Workgroup e-mail service.
- Click Next to finish the installation.
NOTE: You may need to create a mail profile.
For information on how to create a mail profile please see the
following article in the Microsoft Knowledge base:
Q181142 OL98: (CW) How to create
a New User Profile for Outlook
For more information on conversion to the Corporate or Workgroup
version of Outlook 98, please see the following article in the
Microsoft Knowledge base:
Q183524 Switching from One Installation
Type to Another