If a customer is having problems with Outloook Express crashing
it is sometimes useful to assign more memory to it, follow the
procedure below to do this.
First of all ask the customer to look for a folder called Microsoft
Internet Applications, this should be on their main hard drive,
when they find this folder open it.
Then ask the customer to open the Outlook Express 4.0 folder.
Ensure that Outlook Express has been quit and then ask the customer
to click once on the Outlook Express 4 icon.
Now ask the customer to look along the top of their screen and
choose "File" and then "Get Info", if the customer has OS 8.5
or above then they will be able to choose the memory option from
the next drop down menu. If not just advise the customer to choose
The Get Info memory screen will then open, the customer can then
modify the preferred memory value by adding anything up to 2-3
Meg depending on how much RAM they have. (1Meg = 1024).
Then close down the Get Info screen and start Outlook Express.