|A user may experience difficulties when trying to
register with your isp for the first time. They may get an error indicating a Service
Error, usually within an orange bar going across the screen horizintally. There may be
some text accompanying the service error, highlighting a discrepancy with the computers
internal clock. Error message below
Your computer's internal clock appears to have been set to be at least 120
minutes faster than the internal clock on the server.
As a result,this service will not be ablt to work
Please could you check your computer's clock settings
before attempting to proceed further.
The current time on the server is: Tue Apr 04 09:12:36
BST 2000 for example
This problem can occur across both windows and macintosh
platforms. The solution for this error is not too complicated but will need following in a
strict sequence to ensure the problem is overcome.
The problem arises due to a small registration file
(called a cookie) being sent from the BT's computers to the users. The transfer of this
file is necessary to facilitate the registration process. However, sometimes the user's
computer has its clock set slightly out of synch with your ISP.
Don't be put out if the message implies that there is a
two-hour difference. This is just a standard message.
We need to ensure that the cookie file gets through to
the user's computer. This will not happen if the clocks are out of synch.